My experience was simply awful. I bought a pair of new balance shoes, they were not cheap by the way. They sent me a pair of shoes I hadn't ordered.
When I complained they told me the shoes they had sent to me were also cute.
They didn't assume any responsibility on their mistake. They told me I could give them as a gift or sell them. they also told me And they would offer me a discount to buy again the shoes I've already bought.
That's a scam!!